We offer free shipping on all orders.

Shipping times vary by product. Please check the “Get it between” section on each product page for the estimated delivery timeframe before placing your order.

Once your order has shipped, you’ll receive tracking information when available.

Please note that shipping estimates are not guaranteed delivery dates, and delays may occasionally occur due to carriers or circumstances outside of our control.

Can I track my order?

Yes. Tracking information will be provided when available once your order has shipped.

Customer Support

We’re here to help! Whether you have a question about an order, product, shipping, or returns, our support team is happy to assist.

Need help?
Please contact us with your name, order number (if applicable), and a brief description of your question or concern In the Contact Tab on our site.

Support Hours
Monday–Friday
9:00 AM–5:00 PM EST

We aim to respond to all customer inquiries within 1–2 business days.

Thank you for choosing SUNU LIVING. We appreciate your business and look forward to helping you!

Returns & Refunds

We want you to be happy with your purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, when applicable.
• Your return request must be made within 30 days of delivery.

After 30 days, we cannot accept returns or issue refunds.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the wrong item was sent.

To request a return, please contact us with your order number and reason for the return. We’ll provide the next steps.

Refunds are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Returns must be requested within 30 days of receiving the order. After 30 days, returns and refunds are not accepted, except where required by applicable law.

What about Damaged or Incorrect Items?

We’re sorry if your order arrives damaged or you receive the wrong item. Please contact us within 7 days of receiving your order so we can help resolve the issue.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the item is confirmed to be damaged, defective, or incorrect, we’ll work with you on an appropriate resolution.

Please do not return an item before contacting us, as we’ll provide instructions for the return if one is needed.

What about Order Changes & Cancellations?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it. In this case, you may request a return according to our Returns & Refunds Policy.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it. In this case, you may request a return according to our Returns & Refunds Policy.